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Welcome To

METROLINK OUTSOURCING SERVICES

Larger Purpose Driven

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Network Driven

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Happy Customers

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Professional
Approach

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Happy Employees

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Technology
Driven

A Little About

Metrolink Outsourcing Services

" If you can dream it, you can do it – Walt Disney "

One man’s vision, dedication and indomitable spirit led to the establishment of Metrolink Outsourcing Services in 1990. Founder and CEO of Metrolink Outsourcing Services Mr. Anand Rao realised his vision in the outsourcing eco system and has grown with his clients over the years.

Today Metrolink is supported by the second generation of professionally experienced Management. Responsiveness and attention to detail of client requirements has led to building products and services centered around customer service excellence. We offer :

  • Market Survey
  • Debt Recovery
  • Human Capital Services
  • Academic Life Coaching
  • Business Facilitation
  • Collection services
  • Risk Management services
  • Transaction Banking support services

Practice

“Practice isn’t the thing you do once you’re good. It’s the thing you do that makes you good.”
– Malcolm Gladwell

Our client’s believe in many things ; Focusing on core , Profit Maximization , Cost Optimization , Managing Risk , Enhancing market reach , Leveraging Human Capital, Improving processes, Reducing work cycle ; We at Metrolink help translate our client’s beliefs to positive results through our services , we believe in our client’s point of view and our belief is backed by 25 years of practice in what we do.

Perform

“Practical intelligence includes things like knowing what to say to whom, knowing when to say it, and knowing how to say it for maximum effect.”
– Robert Sternberg

Our client’s operate in the midst of disruption and competition. They are guided by creative, analytical and practical intelligence which makes them leaders in their area of operation. At Metrolink our dedicated team, our system and processes and our consistent performance supports such leaders in diverse fields such as Banking, HR, Telecom, Insurance, Healthcare, Ecommerce and Fin-tech guided by the same Triarchic Intelligence.

Succeed

“I came to realize that while personal success is fulfilling it’s much more fulfilling when you can help many others create their own success as well.”
― Robert T. Kiyosaki

Our clients’ are living companies who are guided by sensitivity to the world around them, aware of their identity, open to new ideas and are balanced in their approach to matters of finance and cost. We at Metrolink have structured our beliefs, services, practice & performance towards our client’s Success and that has made all the difference in our journey.

Our Milestones

The goals we achieved

25+
Years of serving clients
100+
Network locations
4000
Touch points per day
400000
Instruments per day

Our Portfolio

Checkout our awesome work

Metrolink’s Transaction banking & support services enabled an International bank to increase its market share by serving the banks Corporate clients through Metrolink’s network . This saved the bank Capital cost, increased the Bank’s client base and improved their customer service experience and profitability.

Metrolink’s Transaction banking & support services provided real time collection analytics to a MNC Bank through use of mobile applications, this helped in better monitoring and control for the bank and the analytics helped the Bank with its strategic decision making on market growth, customer account planning as well as expansion

Metrolink’s Debt recovery service’s team worked on overdue payments of a Fortune 500 company, spread across a large retail client base and through consistent follow-up improved recovery amounts and reduced the overdue buckets

Metrolink’s operational risk management services provided quicker Turnaround time in background check activity that improved the risk profiling of an IT company and enabled the company to set up their new project team on time thereby influencing project lifecycle and delivery.

Metrolink’s collection & business facilitation services, provided sales as well as collection service to an Insurance company which helped the Insurance company increase client base and improve premium collection. It also reduced the application process time thereby improving onboarding of clients

Metrolink’s Human capital services has positively impacted MNC IT companies through; Organization Diagnostic study, Competency Mapping and Talent & Performance Management

The Team

Meet our management team

FOUNDER & CEO
ANAND RAO
DEPUTY CEO
SATISH CHELLAPPA
DIRECTOR: Performance & People
ANKEETA CHELLAPPA
DIRECTOR: Operations
SHEETAL MACWAN

Our Clients

Our Enthusiastic clients

HDFC
EUREKA
KARUR
ILFS

Testimonials

Read what they're saying

We have been dealing with Metrolink since their inception and would strongly recommend their services.

MD - TRANSACTION BANKING

MNC BANK

We recommend Metrolink Outsourcing Services based on our excellent experience with them for the last 20 years. They deliver on time, resolve issues and are easily accessible.

AGM

LEADING INDIAN BANK

We recommend Metrolink Outsourcing Services.We tasked them with recovery of dues, they delivered. We wanted to expand coverage area, they complied. We are happy to continue dealing with Metrolink.

DIRECTOR

PAN INDIA MARKETING COMPANY

Quote of the day

Strength does not come from physical capacity. It comes from an indomitable will

MAHATMA GANDHI

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